Why Is My Form Showing a Blank Page?

If your form appears blank when using Genie, don’t worry — your content hasn’t been deleted. This usually happens for one of two reasons outlined below.

Cause 1: The Initial Genie Script Was Removed

When you copy a Dub-ins Genie template to your Dubsado account, a small block of CSS is added to prevent the default Dubsado form from flashing its preview before Genie loads.

This CSS lives here:

Dubsado Form → Styling → Edit CSS

This is expected behavior.

Why this causes a blank form

If the initial script is removed from the top of the form, the CSS continues hiding the form — but Genie never loads to replace it.

This commonly happens if:

• The top HTML block was deleted
• The form was duplicated without the script
• The script was removed intentionally

Fix: Re-add the Initial Script (Recommended)

1. Open your Dubsado form.
2. Add an HTML block at the very top of the form.
3. Paste in the initial Genie script.
4. Save the form.

You can find the script here: Setting Up Genie With an *Existing* Dubsado Form.

Alternative Fix: Remove the CSS

If you are no longer using Genie on this form:

1. Go to Styling → Edit CSS
2. Remove the following code: .client-view-tabs, .form-viewer, #diWCShell {  visibility: hidden; }
3. Save your form.

This will restore Dubsado’s default form display.

Cause 2: The Questionnaire Is Still a Template

If you’re opening a Questionnaire that lives in Dubsado’s Templates area, it will appear blank.

This applies to:

• Dubsado 3.0: Dubsado → Forms → Form Templates
• Dubsado 2.0: Dubsado → Templates → Forms

Questionnaires in Templates are not public-facing, and adding Genie templates or editing a Genie template only works on forms that have been added to a project first.

Fix: Add the Questionnaire to a Project

1. Add the Questionnaire to a Dubsado project.
2. Open the form from inside the project.
3. Genie will load normally.

Learn more here: Using Genie with a Questionnaire.

Summary

If your form is blank, it’s almost always because:

• The initial script was removed while the CSS is still applied, or
• The form is still a Questionnaire located in your Dubsado Templates section

Once either issue is resolved, your form will display correctly.